At a Glance:

Contact: Michelle Roach
Michelle Roach, Management and Supervisory Development Instructor
Phone: 404-225-4563
Campus: Main
Department: Academic Affairs, Academic Affairs, Academic Affairs, Academic Affairs, Business & Public Service Technologies Division
Program Chair
Direct: (404) 225-4563



Six Sigma Quality Assurance Professional

Program Overview

The Quality Assurance Professional program will acquaint the learner with the philosophy of Six Sigma. The Six Sigma methodology provides a framework and a strongly branded corporate initiative for an organization to train its people to focus on key performance areas, understand where the organization wants to go such as its strategy related to its marketplace, understand the services that the organization's customers need most, understand and better organize main business processes that deliver these customer requirements, and measure and improve the effectiveness of these processes. Six Sigma is known to the management system as a top-down method initiated at the CEO-level for executing business strategy by using and optimizing processes of aligning critical improvement efforts to business strategy, mobilizing teams to attack high-impact projects, accelerating the improvement of business results, and governing efforts of teams and people to achieve and sustain improvements. The Six Sigma methodologies increase the clarity of business strategy and the metrics that most reflect success within it. Other more recognizable terms for these might be KRAs (Key Results Areas) and KPIs (Key Performance Indicators). This certificate will equip individuals to serve as the leader of the Six Sigma team in addition to their regularly assigned duties and it will also prepare them to sit for the Six Sigma Black Belt certification exam.

Minimum Program Length: 1 Semester

Estimated Program Cost $1,651


Entrance Requirements

Admissions Requirements

  • Must be 16 years of age.
  • Completion of high school or GED and submission of official transcript required to apply.
  • Achievement of minimum program admission scores in Reading, English, and Math.
  • Transfer of previous post-secondary credits will be determined by the registrar.
Student Performance/Graduation Requirements: Students must maintain a 2.0 grade point average and complete all required courses to graduate.


Course Overview

Contact Hours
Credit Hours
Currciulum (9 hours)
Occupational Courses (9 hours)
This course will present the historical basis for Six Sigma in America business and industry. The course will blend theoretical and practical ideas from proven applications of the Six Sigma methodology, enabling the student to demonstrate the use of the basic tools and techniques of Six Sigma improvement. The relationship between Lean and Six Sigma will be evaluated as a means for the overall reduction of waste and the improvement of quality through elimination of defects in products and services.
This course will introduce the data collection, analysis and statistical tools that are necessary for use in Six Sigma projects. The student will be provided with opportunities to apply these tools as well as interpreting the results. Hypothesis testing will be emphasized in its relation to overall improvement of processes. A methodical approach to problem resolution and prevention will be provided.
This course will emphasize the tools and techniques necessary to implement change in processes to maximize ROI and to improve overall effectiveness and efficiency. Emphasis will be made on the role of control charting in maintaining changes in processes. The role of communicating the rationale and methodology of changes will be included.