At a Glance:

Contact: Michelle Roach
Michelle Roach, Management and Supervisory Development Instructor
Phone: 404-225-4563
Campus: Main
Department: Academic Affairs, Academic Affairs, Academic Affairs, Academic Affairs, Business & Public Service Technologies Division
Program Chair
Direct: (404) 225-4563



Six Sigma Quality Assurance Specialist

Program Overview

The Quality Assurance Specialist program will acquaint the learner with the philosophy of Six Sigma. The Six Sigma methodology provides a framework and a strongly branded corporate initiative for an organization to train its people to focus on key performance areas, understand where the organization wants to go such as its strategy related to its marketplace, understand the services that the organization\'s customers need most, understand and better organize main business processes that deliver these customer requirements, and measure and improve the effectiveness of these processes. Six Sigma is known to the management system as a top-down method initiated at the CEO-level for executing business strategy by using and optimizing processes of aligning critical improvement efforts to business strategy, mobilizing teams to attack high-impact projects, accelerating the improvement of business results, and governing efforts of teams and people to achieve and sustain improvements. The Six Sigma methodologies increase the clarity of business strategy and the metrics that most reflect success within it. Other more recognizable terms for these might be KRAs (Key Results Areas) and KPIs (Key Performance Indicators). This certificate will equip individuals to serve as the leader of the Six Sigma team in addition to their regularly assigned duties and it will also prepare them to sit for the Six Sigma Green Belt certification exam.

Minimum Program Length: 1 Semester

Estimated Program Cost:  $1,845

Entrance Requirements


  • Must be 16 years of age
  • Completion of high school or GED and submission of official transcript required to apply
  • Achievement of minimum program admission scores in Reading, English, and Math
  • Transfer of previous post-secondary credits will be determined by the registrar

Student Performance/Graduation Requirements: Students must maintain a 2.0 grade point average and complete all required courses to graduate.


Course Overview

Contact Hours
Credit Hours
Currciulum (9 hours)
Occupational Courses (9 hours)
This course will provide an introduction to Six Sigma quality improvement methodology and philosophy designed to reduce product and or service failure rates to near perfection. An emphasis will be made on a disciplined, data driven approach to work toward the elimination of defects across every business area. Course blends theoretical concepts and practical ideas from proven appications of the Six Sigma methodology and will help you understand a methodical approach to problem resolution and problem prevention.
This course will introduce the student to the first two phases of the Six Sigma process which are define and measure. The material will emphasize the importance of developing a clear definition of the scope of any Six Sigma process and use the SIPOC in determining that scope, as well as the use of certain tools in that process. The course will also illustrate the use of selected tools in the measure phase of the Six Sigma process and the statistical models used in these tools.
This course will provide the necessary tools to develop data analysis techniques for a particular process. It will suggest specific methodologies for improvement utilizing the information derived from determining process capability and will offer specific techniques designed to enable the student to sustain and maintain process improvement solutions.