All support emails and calls are answered within 24 hours during the week and within 72 hours on the weekends. The calls and emails will be answered during the hours posted. Callers may need to leave a message to be returned by the support team with their studentID and CRN of the class which they have problems. These hours are subject to change without notice. Calling on Holidays are exempt but emails will be responded during Holidays as well as weekends.