MAS 101 LEGAL ASPECTS OF THE MEDICAL OFFICE (2)
Introduces the basic concept of medical assisting and its
relationship to the other health fields. Emphasizes medical ethics, legal
aspects of medicine, and the medical assistant’s role as an agent of the
physician. Provides the student with knowledge of medical jurisprudence and
the essentials of professional behavior.
Topics include:in¬troduction to medical assisting,
introduction to medical law, physician-patient-assistant
relationship, medical office in litigation, ethics, and bio-ethics
and state laws.
Hours: Class/Week -2
Lab/Week: 0.00
Pre-requisites:Program Admission
MAS 103 PHARMACOLOGY (5)
Introduces drug therapy with emphasis on safety, classification of
drugs, their action, side effects, and/or adverse reactions. Also introduces
the basic concept of math¬ematics used in the administration of drugs.
Topics include:introduction to pharma¬cology, calculation
of dosages, sources and forms of drugs, drug classification, and
drug effects on the body systems.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:AHS 101, AHS 109, MAT 101
MAS 106 MEDICAL OFFICE PROCEDURES(3)
Emphasizes essential skills required for the typical medical office.
Topics include:medical office protocol, time management,
appointment making, telephone techniques, medical office equipment,
mail services, medical references, medical filing, cor¬respondence,
and travel and meeting arrangements.
Hours: Class/Week -3
D.Lab/Week: 2.00
Pre-requisites:Program Admission
Co-requisites:BUS 101
MAS 108 MEDICAL ASSISTING SKILLS I (5)
Introduces the skills necessary for assisting the physician with a
complete history and physical in all types of practices. The course includes
skills necessary for steriliz¬ing instruments and equipment and setting up
sterile trays. The student also explores the theory and practice of
electrocardiography.
Topics include:infection control and related OSHA
guidelines, prepare patients/assist physician with examinations and
di¬agnostic procedures, vital signs/mensuration, minor office
surgical procedures, and electrocardiograms/holter monitor.
Hours: Class/Week -2
D.Lab/Week: 2.00
P.Lab/Week: 6.00
Pre-requisites:Program Admission, AHS 101, AHS 109
Co-requisites:AHS 104
MAS 109 MEDICAL ASSISTING SKILLS II (5)
Furthers the student’s knowledge of the more complex activities in a
physician’s office.
Topics include:collection/examination of specimens and
CLIA regulations; uri¬nalysis, venipuncture,
hematology/chemistries/bacteriology, administration of med¬ications,
medical office emergency procedures, rehabilitation, testing of
respiratory function, principles of radiology and radiology safety.
Hours: Class/Week -2
D.Lab/Week: 2.00
P.Lab/Week: 6.00
Pre-requisites:MAS 103, MAS 108
MAS 112 HUMAN DISEASES (5)
Provides clear, succinct, and basic information about common medical
conditions. Taking each body system, the disease condition is highlighted
following a logical for¬mation consisting of: description, etiology, signs
and symptoms, diagnostic proce¬dures, treatment, prognosis, and prevention.
Topics include:introduction to disease and diseases of
body systems.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:AHS 101, AHS 109
MAS 113 MATERNAL AND CHILD CARE (5)
Focuses on the reproductive system, care of the mother in all stages
of pregnancy, the normal and emotional growth of the healthy child, and care
of the sick child.
Topics include:introduction to obstetrics, female
reproductive system, male reproductive system, intrauterine
development, prenatal care, labor and delivery, principles of fetal
monitoring, principles of specialized testing (fetal monitors,
ultrasound, special triple test, and stress test), and child
development: newborn through adolescence.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:AHS 101, AHS 109, MAS 103
MAS 114 MEDICAL ADMINISTRATIVE PROCEDURES I (3)
Emphasizes essential skills required for the typical medical office
in the areas of computerized applications in medical transcription.
Topics include:computerized applica¬tions to medical
transcription, application of computer skills, and medical
terminology.
Hours: Class/Week -2
D.Lab/Week: 0.00
P.Lab/Week: 3.00
Pre-requisites:Program Admission, AHS 101, AHS 109, BUS 101,
SCT 100, ENG 101
MAS 115 MEDICAL ADMINISTRATIVE PROCEDURES II (3)
Emphasizes essential skills required for the typical medical office.
Topics include:application software, accounting
procedures, and insurance preparation and coding.
Hours: Class/Week -1
D.Lab/Week: 2.00
P.Lab/Week: 3.00
Pre-requisites:MAS 114
MAS 117 MEDICAL ASSISTING EXTERNSHIP (6)
Provides students with an opportunity for in-depth application and
reinforcement of principles and techniques in a medical office job setting.
This clinical practicum allows the student to become involved in a work
situation at a professional level of technical application and requires
concentration, practice, and follow through.
Topics include:application of classroom knowledge and
skills, functioning in the work envi¬ronment, listening, and
following directions.
Hours: Class/Week -0
O.B.I/Week: 20
Pre-requisites:Completion of all required courses except MAS
118
MAS 118 MEDICAL ASSISTING SEMINAR (4)
Seminar focuses on job preparation and maintenance skills and review
for the certification examination.
Topics include:letters of application, resumes, job
interviews, and letters of resignation.
Hours: Class/Week -4
Lab/Week: 0.00
Pre-requisites:Completion of all required courses except MAS
117
Corequisites:MAS 117
MAS 151 ICD-9-CM Coding I(3)
Provides an introduction to medical coding skills and applications of international coding standards for billing of health care services.
Topics include:International classification of diseases, code book formats, guidelines and conventions, and coding techniques.
Hours: Class/Week -2
Lab/Week: 3.00
Pre-requisites:
Corequisites:
MAS 152 ICD-9-Coding II(3)
Topics include:
Hours: Class/Week -2
P.Lab/Week: 3.00
Pre-requisites:AHS 101, AHS 109, ENG 101, BUS 101
Corequisites:
MAS 153 - Physician's Procedural Coding(3)
Topics include:
Hours: Class/Week -3
Lab/Week: 0.00
Pre-requisites:
Corequisites:
MAT 095 MATH I (5)(IC)
Introduces elementary arithmetic needed for advancement to the level
of basic mathematics.
Topics include:place value, reading and writing numbers,
addition facts, subtraction facts, multiplication facts, division
facts, and simple word problems.
Hours: Class/Week -0
D.Lab/Week: 10.00
Pre-requisites:Entrance arithmetic score in accordance with
approved DTAE admission score levels
MAT 096 MATH II (5)(IC)
Teaches the student basic arithmetic skills needed for the study of
mathematics related to specific occupational programs.
Topics include:number theory, whole num¬bers, fractions,
decimals, measurement, and word problems. Homework assignments
reinforce classroom learning.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MAT 095, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 097 MATH III (5)(IC)
Emphasizes in-depth arithmetic skills needed for the study of
mathematics related to specific occupational programs and for the study of
basic algebra.
Topics include:number theory, fractions, decimals,
ratio/proportion, percent, measurement/geometric formulas, and word
problems. Homework assignments reinforce classroom learning.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MAT 096, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 098 PRE-ALGEBRA (5)(IC)
Introduces pre-algebra concepts and operations which will be applied
to the study of beginning algebra.
Topics include:number theory, signed numbers, order of
opera¬tions, simplifying algebraic expressions, factoring,
equations, and algebra word prob¬lems. Homework assignments
reinforce classroom learning.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MAT 097, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 099/152 INTERMEDIATE ALGEBRA (5)
This course is designed for students who require additional skills
in algebra prior to taking College Algebra.
Topics include: operations with algebraic expressions;
linear and quadratic equations, inequalities, and functions;
graphing techniques; rational expressions and equations; exponents,
radicals, and complex numbers; and simultaneous equations.
Hours: Class/Week -5
D.Lab/Week: 0.00
P.Lab/Week: 0.00
Pre-requisites:Elementary Algebra ASSET score of 39 or MAT
103 with a grade of C or better.
MAT 100 BASIC MATHEMATICS (3)
Emphasizes basic mathematical concepts.
Topics include:mathematical operations, fractions,
decimals, percents, ratio and proportion, and measurement and
conversion. Class includes lecture, applications, and homework to
reinforce learning.
Hours: Class/Week -3
Pre-requisites:MAT 096, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 101 GENERAL MATHEMATICS (5)
Emphasizes mathematical skills that can be applied to the solution
of occupational and technical problems.
Topics include:properties of numbers, fractions, decimals,
percents, ratio and proportion, measurement and conversion,
exponents and radicals, and geometric and technical formulas. Class
includes lectures, applications, and home¬work to reinforce
learning.
Hours: Class/Week -5
Pre-requisites: MAT 097, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 103 ALGEBRAIC CONCEPTS (5)
Introduces concepts and operations which can be applied to the study
of algebra. Course content emphasizes basic mathematical concepts, basic
algebraic concepts, and intermediate algebraic concepts. Class includes
lecture, applications, and homework to reinforce learning.
Topics include:
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MAT 098, or Entrance arithmetic and algebra
score in accordance with approved DTAE admission score levels
MAT 104 GEOMETRY AND TRIGNOMETRY (5)
Introduces and develops basic geometric and trigonometric concepts.
Course content emphasizes geometric concepts and trigonometric concepts.
Topics include:
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites: Grade C or better in MAT 103.
MAT 105 TRIGNOMETRY (5)
Emphasizes trigonometric concepts. Introduces logarithms and
exponential functions.
Topics include:geometric formulas, trigonometric concepts,
and logarithms and exponentials.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:Grade C or better in MAT 103.
MAT 111 BUSINESS MATH (5)
Emphasizes mathematical concepts found in business situations.
Topics include:basic mathematical skills, mathematical
skills in business-related problem solving, mathematical information
for documents, graphs, and mathematical problems using electronic
calculators (not to include the touch method).
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MAT 097, or Entrance arithmetic score in
accordance with approved DTAE admission score levels
MAT 152 INTERMEDIATE ALGEBRA (5)(IC)
This course is designed for students who require additional skills
in algebra prior to taking College Algebra. The major topics include:
operations with algebraic expressions; linear and quadratic equations,
inequalities, and functions; graphing techniques; rational expressions and
equations; exponents, radicals, and complex numbers; and simultaneous
equations.
Topics include:
Hours: Class/Week -5
D.Lab/Week: 0.00
P.Lab/Week: 0.00
Pre-requisites:Elementary Algebra ASSET COMPASS score of 39
or MAT 103 with a grade of C or better.
MAT 191 COLLEGE ALGEBRA (5)
Emphasizes techniques of problem solving using algebraic concepts.
Topics include:algebraic concepts and operations, linear
and quadratic equations and func¬tions, simulataneous equations,
inequalities, exponents and powers, graphing tech¬niques, and
analytic geometry.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:Program admission level math achievement
MAT 196 CONTEMPORARY MATHEMATICS (5)
Overview course covering algebra, statistics, and mathematics of
finance.
Topics include:fundamental operations of algebra, sets and
logic, probability and statistics, and mathematics of finance.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:Program admission level math achievement
MKT 100 INTRODUCTION TO MARKETING (5)
Emphasizes the trends and the dynamic forces that affect the
marketing process.
Topics include:marketing strategies, marketing mix,
marketing trends, and dynamic forces affecting markets.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Provisional admission
MKT 101 PRINCIPLES OF MANAGEMENT (5)
Develops skills and behaviors necessary for successful supervision
of people and job responsibilities. Emphasis will be placed on personnel
management, the basic su¬pervisory functions, supervisory skills and
techniques, and the special challenges and demands of supervising employees.
Topics include:management theories, including total
quality management; motivation, supervision, and evaluation of
employees; re¬cruitment, screening, and selection of employees;
supervision techniques; and func¬tions of management.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:ENG 111(diploma), or ENG 191 (degree)
MKT 103 BUSINESS LAW (5)
Introduces the study of contracts and other business obligations in
the legal environment.
Topics include:creation and evolution of laws, court
decision processes, sales contracts, commercial papers, risk-bearing
devices, and Uniform Commercial Code.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Provisional admission
MKT 104 PRINICIPLES OF ECONOMICS (5)
Provides a study of micro and macro economic principles, policies,
and applications.
Topics include:supply and demand, money and the banking
system, business cycle, and economic systems.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Program admission level math achievement
MKT 106 FUNDAMENTALS OF SELLING (5)
Emphasizes sales strategies and techniques to assist the student in
the sales process.
Topics include:customer relations, professional image,
product/service knowledge, selling techniques and procedures, sales
presentations, and ethics of selling.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Provisional admission
MKT 107 BUYING (5)
Introduces the fundamental principles of buying, merchandising, and
accounting for products and services.
Topics include:assortment planning; locating resources;
ordering merchandise; just-in-time or quick response inventory
control; pricing for profit; and financial statements, ratios, and
accounting vocabulary.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Program admission level math achievement
MKT 108 ADVERTISING (5)
Introduces the fundamental principles and practices associated with
advertising activities.
Topics include:purposes of advertising; principles of
advertising; budgeting; marketing and advertising plans; regulations
and controls; media evaluation, target marketing, and selection;
campaign planning; and trends in advertising.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Program admission
MKT 109 VISUAL MERCHANDISING (4)
Focuses on the components of display necessary for the effective
visual presentation of goods and services. Opportunities will be provided to
utilize the principles and techniques that are common to display work in
various types of businesses. Emphasis will be placed on design, color, tools
and materials, and installation of displays.
Topics include:design and color principles, tools and
materials of the trade, props and fix¬tures, lighting and signing,
installation of displays, store planning, and safety.
Hours: Class/Week -3
D.Lab/Week: 2.00
Pre-requisites:Provisional admission
MKT 110 ENTREPRENEURSHIP (8)
Provides an overview of the activities that are involved in
planning, establishing, and managing a small business enterprise.
Topics include:planning, location analysis, financing, and
development of a business plan.
Hours: Class/Week -6
D.Lab/Week: 4.00
Pre-requisites:Program admission level math achievement
MKT 112 PRINCIPLES OF BANKING (5)
Introduces the history, documents, and operational functions of the
banking industry.
Topics include:history, documents, operations, and
specialized services.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Provisional admission
MKT 113 MONEY AND BANKING (5)
Emphasizes the relevance of monetary instruments, intermediaries,
and the central banks to local, state, national, and international
economics.
Topics include:history and evolution of financial
institutions; monetary instruments and flow; and central banking,
operation, and policies.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Program admission
MKT 114 FINANCIAL BUSINESS MACHINES (3)
Emphasizes basic calculator, teller terminal, proof machine, and
financial computer use.
Topics include:introduction to types of equipment,
calculators, teller machines, proof machines, and financial
computers.
Hours: Class/Week -1
D.Lab/Week: 4.00
Pre-requisites:MAT 111
MKT 115 FINANCIAL MANAGEMENT (4)
Provides knowledge and applications in the management of personal
and consumer finance.
Topics include:record keeping, budgeting, Credit
principles, invest¬ment principles, and forecasting.
Hours: Class/Week -4
D.Lab/Week: 1.00
Pre-requisites:Program admission
MKT 116 FASHION BUYING (5)
Introduces advanced principles of buying apparel and accessories,
fashion merchandising, and accounting for fashion-related products and
services.
Topics include:assortment planning for apparel and
accessories, locating resources, ordering mer¬chandise, pricing for
profit, and merchandising mathematics.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:MKT 107
MKT 122 MERCHANDISING MANAGEMENT (5)
Develops skills for the potential entrepreneur to effectively
merchandise and manage a business.
Topics include: principles of merchandising, traffic
patterns, basic stock and inventory, inventory control, markups and
markdowns, and types of discounts.
Hours: Class/Week -5
D.Lab/Week: 0.00
Pre-requisites:Program admission
MKT 123 SMALL BUSINESS MANAGEMENT (5)
Summarizes competencies included in the entrepreneurship
specialization and provides opportunities for application and demonstration
of skills.
Topics include:management principles, marketing functions,
financial applications, and entrepreneurial growth potential.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:ACC 101, ENG 111, MAT 111
MKT 125 RETAIL OPERATIONS MANAGEMENT (5)
Emphasizes the planning, organizing, and managing of retail firms.
Topics include:organizational development, strategic
planning, short-term planning, human resource management, inventory
controls, analysis of profit and loss statements and balance sheets,
and entrepreneurship.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Program admission
MKT 130 MARKETING ADMINISTRATION O.B.I I (3)
Introduces the application and reinforcement of marketing
administration and employability principles in an actual job placement or
practicum experience. Students are acquainted with occupational
responsibilities through realistic work situations and are provided with
insights into marketing administration applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of
marketing administration techniques, and professional develop¬ment.
The occupation-based instruction is implemented through the use of
written in¬dividualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:Program admission, MKT 101; ENG 111(diploma),
or ENG 191(degree)
MKT 131 MARKETING ADMINISTRATION O.B.I II (3)
Focuses on the application and reinforcement of marketing
administration and employability principles in an actual job placement or
practicum experience. Students are acquainted with occupational
responsibilities through realistic work situations and are provided with
insights into marketing administration applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of
marketing administration techniques, and professional develop¬ment.
The occupation-based instruction is implemented through the use of
written in¬dividualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:MKT 130
MKT 132 BANKING AND FINANCE O.B.I I (3)
Introduces the application and reinforcement of banking and finance
and employability principles in an actual job placement or practicum
experience. Students are ac¬quainted with occupational responsibilities
through realistic work situations and are provided with insights into
banking and finance applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of banking
and finance techniques, and professional development. The
occupation-based instruction is implemented through the use of
written individ¬ualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:Program admission, ENG 111, MKT 101
MKT 133 BANKING AND FINANCE O.B.I II (3)
Focuses on the application and reinforcement of banking and finance
and employability principles in an actual job placement or practicum
experience. Students are acquainted with occupational responsibilities
through realistic work situations and are provided with insights into
banking and finance applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of banking
and finance techniques, and professional development. The
occupation-based instruction is implemented through the use of
written individ¬ualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:MKT 132
MKT 134 ENTREPRENEURSHIP O.B.I I (3)
Introduces the application and reinforcement of entrepreneurship and
employability principles in an actual job placement or practicum experience.
Students are acquainted with occupational responsibilities through realistic
work situations and are provided with insights into entrepreneurship
applications on the job.
Topics include: problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of
entrepreneurship techniques, and professional development. The
occu¬pation-based instruction is implemented through the use of
written individualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:Program admission, ENG 111, MKT 101
MKT 135 ENTREPRENEURSHIP O.B.I II (3)
Focuses on the application and reinforcement of entrepreneurship and
employabil¬ity principles in an actual job placement or practicum
experience. Students are acquainted with occupational responsibilities
through realistic work situations and are provided with insights into
entrepreneurship applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of
entrepreneurship techniques, and professional development. The
occu¬pation-based instruction is implemented through the use of
written individualized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:MKT 134
MKT 136 RETAIL MANAGEMENT O.B.I I (3)
Introduces the application and reinforcement of retail management
and employa¬bility principles in an actual job placement or practicum
experience. Students are acquainted with occupational responsibilities
through realistic work situations and are provided with insights into retail
management applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of retail
management techniques, and professional development. The
occupation-based instruction is implemented through the use of
written individual¬ized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:Program admission, ENG 111, MKT 101
MKT 137 RETAIL MANAGEMENT O.B.I II (3)
Focuses on the application and reinforcement of retail management
and employability principles in an actual job placement or practicum
experience. Students are ac¬quainted with occupational responsibilities
through realistic work situations and are provided with insights into retail
management applications on the job.
Topics include:problem solving, adaptability to the job
setting, use of proper interpersonal skills, application of retail
management techniques, and professional development. The
occupation-based instruction is implemented through the use of
written individual¬ized training plans, written performance
evaluation, required weekly seminar, and required practicum or
on-the-job training.
Hours: Class/Week -0
O.B.I/Week: 10
Pre-requisites:MKT 136
MKT 161 SERVICE INDUSTRY BUSINESS ENVIRONMENT (2)
Introduces students to the services industry.
Topics include:an introduction to the service industry
business environment, an introduction to life-long learning, work
ethics and positive behaviors required for exceptional customer
service, an introduc¬tion to customer relations, working together
successfully on teams, and basic business principles.
Hours: Class/Week -2
Lab/Week: 0.00
Pre-requisites:Program admission
MKT 162 CUSTOMER CONTACT SKILLS (6)
Provides students with skills necessary to communicate with
customers and successfully manage that relationship in both telephone and
face-to-face situations.
Topics include:skills to effectively communicate with
customers, developing rapport with customers, problem-solving in
customer service, telephone skills, sales skills in the ser¬vice
environment, managing the difficult customer, and managing the
multicultural customer. Computer-Based Training (CBT) is used to
allow students to practice skills using simulated business
situations.
Hours: Class/Week -6
Lab/Week: 0.00
Pre-requisites:MKT 161
MKT 163 COMPUTER SKILLS FOR CUSTOMER SERVICE (3)
Provides students with the fundamentals of computer skills used in a
customer service environment.
Topics include:introduction to computer technology,
introduction to the Windows environment, introduction to word
processing, introduction to spreadsheets, introduction to databases,
introduction to E-mail, and Credit card processing.
Hours: Class/Week -3
Lab/Week: 0.00
Pre-requisites:MKT 162
MKT 164 BUSINESS SKILLS FOR THE CUSTOMER SERVICE ENVIRONMENT (3)
Provides students with the fundamentals of basic business skills
used in the customer service environment.
Topics include:introduction to business correspondence,
basic business calculations, change management, managing multiple
tasks and priori¬ties, and tools for team problem-solving and
service improvement.
Hours: Class/Week -3
Lab/Week: 0.00
MKT 165 PERSONAL EFFECTIVENESS IN CUSTOMER SERVICE (1)
Provides students with skills that will allow them to present a
positive image to both co-workers and customers.
Topics include:personal wellness and stress management,
positive image, and job interview skills.
Hours: Class/Week -1
Lab/Week: 0.00
Pre-requisites:MKT 164
MKT 208 Service Marketing (5)
This course defines the service industry and illustrates how to utilize methods of reaching and maintaining customers.
Topics include:service industry classifications, strategies in balancing demand and capacity, developing a marketing plan, customer loyalty, technology, and trends.
Hours: Class/Week -1
Lab/Week: 0.00
Pre-requisites:
MKT 228 Advanced Marketing (5)
This course gives an in depth study of marketing research, consumer behavior, and Marketing management strategies in a complex global environment.
Topics include:Marketing research, consumer behavior, strategic management competitive advantage, and market segmentation.
Hours: Class/Week 5
Lab/Week: 0.00
Pre-requisites:
MKT 232 Advanced Selling (5)
Topics include:
Hours: Class/Week 5
Lab/Week: 0.00
Pre-requisites:
MSD 100 Management Principles (5)
Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on, real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global market place, corporate restructuring and the changing nature of work and the workforce.
Topics include:Understanding The Manager’s Job and Work Environment, Building an Effective Organizational Culture, Leading, Directing, and the Application of Authority, Planning, Decision-Making, and Problem-Solving, Human Resource Management, Administrative Management, Organizing, and Controlling.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:
MSD 103 LEADERSHIP AND DECISION MAKING (5)
Familiarizes the student with the principles and methods of sound leadership and decision making.
Topics include:basic leadership principles and how to use them to solicit cooperation, use of leadership to develop the best possible senior-subordinate relationships, the various decision making processes, the ability to make sound and timely decisions, leadership within the framework of the major functions of management, and delegation of authority and responsibility.
Hours: Class/Week -5
Lab/Week: 0.00
Pre-requisites:Provisional Admission
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